Customers
Book, track status and download certificates without calling.
When off-the-shelf stops fitting your process
Custom apps and portals for customers, members, staff and partners — built around how your organisation actually works, and simple enough that everyone uses them from day one.
ISO 27001 Certified
25 Years in Business
30+ in-house engineers, designers & strategists
EU-Based · GDPR-Native
IAAP CPACC · EAA-ready
Some of the European public institutions we deliver for
Our customers
You bought the product. The real process still runs on phone calls and spreadsheets.
The process doesn't fit
Your workflow has steps that no CRM, intranet suite, or SaaS tool models. So people work around the software: exports, side spreadsheets, email threads, re-keying.
Teams reconcile states by hand, and the big vendor's customization quote costs more than building it properly would.
People don't adopt it
Customers won't self-serve. Staff ignore the intranet. Tenants keep phoning. Site crews sign paper because the app is too fiddly. The tool exists, but half your users route around it, and the process lives in the heads of a few people.
The tool exists, but half your users route around it, and the process lives in the heads of a few people.
Selected projects
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Vita Insurance's Online Office
+70%increased engagement rate in one year
-
Leveraging user experience to drive member retention
4.7
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NZS: From a Website to a Digital Platform for Slovenian Football
4.7
For everyone who touches the process
One custom system, used by the people inside and outside your organization.
If a product fits, buy it. We build for when it doesn't.
We'll tell you honestly in the first conversation. Recommending a product is sometimes the best advice we can give.
What we build
- Client portals with bookings, status, and documents
- Certificate and deliverable delivery
- Member platforms with renewals and benefits
- Custom intranets for processes standard products can't model
- Tenant and partner extranets
- Field and site apps for crews
- Monitoring dashboards for clients
What we don't
Replace a good product where one fits. Standard intranet, CRM, or helpdesk? Buy one — we'll say so.
Build systems of record. ERP, HACCP, and back-office accounting stay with the specialists. We integrate with those systems, so your app reads from and writes to the records you already trust.
Why clients stay with Creatim for a decade
01
Long-term partners
AMZS since 2015. We maintain and evolve what we build.
02
25 years, in-house staff
No boutique SaaS risk. The team that builds it supports it.
03
You own it
Your code, your data, a clean handover path. No lock-in.
04
On time, on budget
Disciplined delivery and transparent progress from day one.
How we work
Four steps. No surprises.
01
Discovery
We start by understanding your users, your stakeholders, your regulatory environment, and the platform you actually need — which is usually a clearer version of the platform the RFQ describes. Two to six weeks depending on scope.
02
Solution design
Information architecture, user flows, accessibility plan, security architecture, integration map, technical specification. A buildable plan, reviewed and signed off by every stakeholder who needs to sign off.
03
Build
Sprint-based development with weekly demos and milestone reviews. Quality gates at every step: accessibility audit, security review, performance test, real-user test. No surprises at launch.
04
Scale & support
Launch is the start. We monitor, harden, evolve, and respond as your usage grows and your policy environment shifts. Most of our public-sector relationships are measured in years, not months.
Let's Start
Tell us about your process
A 30-minute consultation with a Creatim solution lead. We map your current process, find the two or three biggest friction points, and give you an honest view on build vs. buy.
FAQ
Questions buyers ask us
When a product already models your workflow without three workarounds. That’s what the first call is for — we’d rather tell you that in week one than sell you a platform you didn’t need.
We don’t replace them — we sit on top of them. The platform talks to your ERP for inventory, invoicing, or back-office records, and to your identity provider for authentication, through integrations built to fit what you already run rather than a generic connector.
It will — services evolve, and we build for that. The platform is custom workflow logic, typically in Symfony, not a locked configuration, so when your process changes, we change the platform with you instead of waiting on a vendor’s roadmap.
We design it around how your delivery team actually works, not how a generic tool assumes they work. Discovery starts by mapping the current workflow with the people who run it day to day, so the platform mirrors their job instead of asking them to adapt to ours.
You do, from day one — the code is yours, the data lives on infrastructure you control, and there’s no proprietary lock-in to unwind later. If you ever want to walk, you get the full source and a documented handover; most clients don’t, because the relationship is built to run for a decade, not end at go-live.
Most custom service-business platforms run €50k–€300k. Discovery through launch typically takes four to nine months depending on how many workflows you’re digitising, then it moves into ongoing scale and support rather than stopping.
Yes. We can provide named references from ministries, state-owned enterprises, public agencies, and federations. Some references are subject to NDA — we will be transparent about what is shareable, when, and to whom. Reference calls can be arranged during the procurement evaluation phase.