From dealer portals and spare-parts commerce to product configurators and customer self-service — Creatim has engineered the digital platforms that European manufacturers like Kolektor, Domel, Unior, and NiceLabel depend on every day.
Most manufacturers we talk to aren't struggling with a shortage of data or product information. They're struggling with what happens to that data once it reaches the dealer channel — or doesn't.
Your buyer portal was built in 2014. It works — technically. But adoption sits at 30% because the UX is a decade behind what your dealers use every day. Phone and email orders are still the default because the portal makes errors and doesn't speak their language.
You've been told integrating your SAP or Dynamics system with your customer-facing portal is a "6-month project" three times now. The root cause is the same every time: the partner didn't understand manufacturing data models or B2B pricing complexity before they started.
Aftermarket parts are high-margin, repeat-purchase business — but your team spends 40% of its time manually processing orders, looking up part numbers, and chasing delivery confirmations. There's no self-service layer because "the catalog is too complex."
You serve five European markets and three product brands — each with different pricing, languages, legal requirements, and buyer hierarchies. Your current platform forces you to manage them separately. One update means five deployments, five QA cycles, and five support calls.
Each platform type below represents a production-grade system that Creatim has shipped for a European manufacturer or industrial. Not prototypes — live platforms serving tens of thousands of users.
Personalized catalogs, contract pricing, multi-user account management, order tracking, document center, and self-service returns — all integrated with your ERP and accessible 24/7.
Order entry with live stock visibility, quote management, volume rebate dashboards, sales collateral libraries, and territory-based pricing. Built to drive adoption among buyers who've rejected portals before.
Structured part number search, exploded-view diagrams, machine-serial-number lookup, PIM-driven product data, and ERP-synced availability — everything a field technician needs to order the right part in under two minutes.
A single managed platform serving multiple brands, languages, and regional compliance requirements. One CMS. One deployment pipeline. Full brand isolation where you need it, shared infrastructure where you don't.
A third of our manufacturing clients have been with us for eight years or more. Here's why enterprise buyers who could choose anyone in Europe keep renewing.
Our project managers have delivered complex ERP-integrated portals on time and within budget for 25 years. We build in audit checkpoints every two weeks — so a €300k project never ends with a surprise. You can sign the milestone schedule into your procurement process without amending it mid-project.
You'll have a named project manager who knows every integration point of your platform and is reachable by phone. You'll have a live dashboard, bi-weekly progress calls against defined milestones, and a clear escalation path. You'll never hear "we need two more weeks" on go-live day.
Manufacturers handle bill-of-materials data, customer pricing agreements, and production capacity figures that cannot leak. Our ISO 27001 certification, zero-trust architecture, penetration-tested infrastructure, and GDPR-native data residency in the EU mean your legal team signs off in weeks, not months.
Most agencies disappear 90 days post-launch. Creatim's longest manufacturing relationships span over a decade. We handle peak-season traffic spikes, regulatory changes (EAA accessibility, GDPR amendments), new market expansions, and the product roadmap reviews that happen when the business evolves. We're staffed for the long arc.
They say people sell to people, not to businesses. Your client may be a corporate procurement agent or a small business owner, each with different needs and expectations. Help them with Creatim's virtual assistant, Integrated with your database and tailored to your industry.
Based on AI principles, Creatim's innovative selling tools intelligently recommend the most relevant product based on customers’ inputs, effectively replicating their relationship with a sales representative.
Sell smarter, not harder.
Creatim supports B2B processes with AI solutions like AI-guided selling and automated chatbots, cutting customer service demands by 40%.
Implement dynamic, transparent pricing in your custom B2B platforms—tailored for client tiers—with real-time updates and secure access controls.
Responsive designs for anytime access, synced with inventory for real-time accuracy in mobile-optimized B2B e-commerce.
Deploy advanced tools for monitoring engagement, conversions, and B2B analytics and ROI, with intuitive dashboards for informed decisions.
Ready to optimize your processes? Whether you need a smart guide for your website visitors or an efficiency tool for your employees, we can build the proof-of-concept.
Let's discuss your specific use case.
B2B ecommerce is the digital sale of products or services between businesses. It enables customers, distributors and partners to place orders online, access personalized catalogs, view contract prices, check availability and manage repeat purchases.
B2C ecommerce is designed for individual consumers, while B2B ecommerce supports more complex business processes, such as negotiated pricing, bulk orders, approval workflows, multiple users per account, custom catalogs and ERP integrations.
A company needs a B2B ecommerce solution when it wants to reduce manual order processing, speed up sales, minimize errors, improve customer experience and enable business customers to order independently at any time.
Yes. B2B ecommerce is especially useful for companies with large product catalogs, repeat orders, complex pricing, multiple customer groups or sales through distributors, wholesalers and partner networks.
A good B2B ecommerce solution should include personalized catalogs, contract pricing, quick reordering, account-based user roles, approval workflows, ERP integration, stock visibility, order history and a self-service customer portal.
Yes. ERP integration is often essential in B2B ecommerce, as it enables synchronization of prices, stock levels, orders, customer data, documents and delivery statuses. This reduces manual work and improves data accuracy.
B2B ecommerce takes over routine orders and administrative tasks, allowing sales teams to focus on consulting, key account management and more complex sales opportunities.
No. B2B ecommerce does not replace the sales team. It supports them by automating repetitive tasks and giving customers a faster self-service buying experience.
The timeline depends on the complexity of business processes, product catalog size, integrations, required features and level of customization. More complex B2B ecommerce projects are usually delivered in phases.
The first step is to analyze existing sales processes, customer needs, product catalogs, pricing rules, order flows and backend systems. Based on this, priorities and implementation phases can be defined.
