B2B ecommerce is not just an online store. It is a digital sales environment built for complex pricing, customer-specific catalogs, repeat orders, ERP integrations and multi-user buying processes. Creatim helps manufacturers, distributors and wholesalers simplify B2B commerce, reduce manual work and give customers a faster self-service buying experience.
B2B ecommerce is the digital sale of products or services between businesses. It allows customers to log in to an online portal, view personalized catalogs and contract prices, check availability and place orders independently. Unlike B2C ecommerce, B2B ecommerce supports more complex buying processes, such as multiple users, approval flows, negotiated pricing, repeat orders and ERP integrations. For manufacturers, distributors and wholesalers, it reduces manual work, improves order accuracy and gives customers a faster, more transparent buying experience.
Clients achieve an average 25% rise in online orders through data-driven insights and self-service tools.
We have experience in various B2B models, including tiered pricing and multi-user access for seamless digital transformation.
Creatim supports B2B processes with AI solutions like AI-guided selling and automated chatbots, cutting customer service demands by 40%.
From discovery to ongoing support, we handle legacy system integration and B2B change management for smooth adoption.
Manage catalogues, contracts, members, and extended sites from a single platform. Free your sales reps from paperwork by integrating with back-end accounting or ERP systems; Speed up and simplify the selling process by offering your buyers:
Creatim can integrate your catalogue with suppliers and resellers’ existing systems thus turning your business into a valuable integration hub with many benefits:
You can support your dealers by providing catalog and IT infrastructure to create their own store-front. In this way you will get a consistent multi-dealer/distributor experience, plus you can:
They say people sell to people, not to businesses. Your client may be a corporate procurement agent or a small business owner, each with different needs and expectations. Help them with Creatim's virtual assistant, Integrated with your database and tailored to your industry.
Based on AI principles, Creatim's innovative selling tools intelligently recommend the most relevant product based on customers’ inputs, effectively replicating their relationship with a sales representative.
Sell smarter, not harder.
Creatim supports B2B processes with AI solutions like AI-guided selling and automated chatbots, cutting customer service demands by 40%.
Implement dynamic, transparent pricing in your custom B2B platforms—tailored for client tiers—with real-time updates and secure access controls.
Responsive designs for anytime access, synced with inventory for real-time accuracy in mobile-optimized B2B e-commerce.
Deploy advanced tools for monitoring engagement, conversions, and B2B analytics and ROI, with intuitive dashboards for informed decisions.
Ready to optimize your processes? Whether you need a smart guide for your website visitors or an efficiency tool for your employees, we can build the proof-of-concept.
Let's discuss your specific use case.
B2B ecommerce is the digital sale of products or services between businesses. It enables customers, distributors and partners to place orders online, access personalized catalogs, view contract prices, check availability and manage repeat purchases.
B2C ecommerce is designed for individual consumers, while B2B ecommerce supports more complex business processes, such as negotiated pricing, bulk orders, approval workflows, multiple users per account, custom catalogs and ERP integrations.
A company needs a B2B ecommerce solution when it wants to reduce manual order processing, speed up sales, minimize errors, improve customer experience and enable business customers to order independently at any time.
Yes. B2B ecommerce is especially useful for companies with large product catalogs, repeat orders, complex pricing, multiple customer groups or sales through distributors, wholesalers and partner networks.
A good B2B ecommerce solution should include personalized catalogs, contract pricing, quick reordering, account-based user roles, approval workflows, ERP integration, stock visibility, order history and a self-service customer portal.
Yes. ERP integration is often essential in B2B ecommerce, as it enables synchronization of prices, stock levels, orders, customer data, documents and delivery statuses. This reduces manual work and improves data accuracy.
B2B ecommerce takes over routine orders and administrative tasks, allowing sales teams to focus on consulting, key account management and more complex sales opportunities.
No. B2B ecommerce does not replace the sales team. It supports them by automating repetitive tasks and giving customers a faster self-service buying experience.
The timeline depends on the complexity of business processes, product catalog size, integrations, required features and level of customization. More complex B2B ecommerce projects are usually delivered in phases.
The first step is to analyze existing sales processes, customer needs, product catalogs, pricing rules, order flows and backend systems. Based on this, priorities and implementation phases can be defined.
