B2B Manufacturing & Wholesale
From buyer portals and spare-parts commerce to product configurators and customer self-service — Creatim has engineered the digital platforms that European manufacturers like Kolektor, Domel, Unior, and NiceLabel depend on every day.
The Manufacturer's Digital Reality
Most manufacturers we talk to aren't struggling with a shortage of data or product information. They're struggling with what happens to that data once it reaches the buyer channel — or doesn't.
Your buyer portal was built in 2014. It works — technically. But adoption sits at 30% because the UX is a decade behind what your buyers use every day. Phone and email orders are still the default because the portal makes errors and doesn't speak their language.
You've been told integrating your SAP or Dynamics system with your customer-facing portal is a "6-month project" three times now. The root cause is the same every time: the partner didn't understand manufacturing data models or B2B pricing complexity before they started.
Aftermarket parts are high-margin, repeat-purchase business — but your team spends 40% of its time manually processing orders, looking up part numbers, and chasing delivery confirmations. There's no self-service layer because "the catalog is too complex."
You serve five European markets and three product brands — each with different pricing, languages, legal requirements, and buyer hierarchies. Your current platform forces you to manage them separately. One update means five deployments, five QA cycles, and five support calls.
What We Build
Each platform type below represents a production-grade system Creatim has shipped for a European manufacturer or industrial. Not prototypes - live platforms serving tens of thousands of users.
Personalized catalogs, contract pricing, multi-user account management, order tracking, document center, and self-service returns — all integrated with your ERP and accessible 24/7.
Order entry with live stock visibility, quote management, volume rebate dashboards, sales collateral libraries, and territory-based pricing. Built to drive adoption among buyers who've rejected portals before.
Structured part number search, exploded-view diagrams, machine-serial-number lookup, PIM-driven product data, and ERP-synced availability — everything a field technician needs to order the right part in under two minutes.
Rule-driven product configuration with real-time pricing, BOM generation, and quote-to-order flow. Reduces time-to-quote from days to minutes for complex engineered products.
A single managed platform serving multiple brands, languages, and regional compliance requirements. One CMS. One deployment pipeline. Full brand isolation where you need it, shared infrastructure where you don't.
Warranty registration, service request submission, maintenance schedule management, and technician knowledge bases — turning your aftermarket service from a cost center into a retention and upsell engine.
Why Manufacturers Stay
A third of our manufacturing clients have been with us for eight years or more. Here's why enterprise buyers who could choose anyone in Europe keep renewing.
Delivery you can put in the board memo
Our project managers have delivered complex ERP-integrated portals on time and within budget for 25 years. We build in audit checkpoints every two weeks — so a €300k project never ends with a surprise. You can sign the milestone schedule into your procurement process without amending it mid-project.
Transparent communication - no black-box sprints
You'll have a named project manager who knows every integration point of your platform and is reachable by phone. You'll have a live dashboard, bi-weekly progress calls against defined milestones, and a clear escalation path. You'll never hear "we need two more weeks" on go-live day.
ISO 27001 security - built for IP-sensitive environments
Manufacturers handle bill-of-materials data, customer pricing agreements, and production capacity figures that cannot leak. Our ISO 27001 certification, zero-trust architecture, penetration-tested infrastructure, and GDPR-native data residency in the EU mean your legal team signs off in weeks, not months.
Long-term support - we're here in year seven
Most agencies disappear 90 days post-launch. Creatim's longest manufacturing relationships span over a decade. We handle peak-season traffic spikes, regulatory changes (EAA accessibility, GDPR amendments), new market expansions, and the product roadmap reviews that happen when the business evolves. We're staffed for the long arc.
Integration & Technology
Before any architecture call, we ask what's in your basement — SAP, Dynamics, Infor, a bespoke ERP. Every one of the stacks below represents a production integration Creatim has maintained, not a proof-of-concept.
This matters because the most expensive part of a B2B portal project is never the front end. It's the ERP integration. A partner who knows the edge cases of SAP S/4HANA's pricing conditions or the quirks of Dynamics 365's customer hierarchy model saves you months of rework.
Poleg neomajne IT podpore njihova prizadevanja vsak dan prispevajo k pridobivanju novih uporabnikov. Creatim je še posebej spreten v sledenju najnovejšim trendom digitalnega marketinga. Še posebej mi je všeč, da ne čakajo samo, da pridemo mi do njih z idejo.
Všeč mi je bila njihova želja razumeti naravo našega posla in način, kako so pristopili k sodelovanju z nami. Že od samega začetka sem bil prepričan, da nas bodo znali voditi skozi celoten postopek razvoja spletne trgovine do končne objave. To so tudi storili.
V Creatimu smo našli zanesljivega partnerja, ki nam zagotavlja kakovostne storitve. Predvsem pa znajo povezati različne izzive v celovite rešitve, ki doprinesejo k zadovoljstvu naših naročnikov.
Prisluhnili so mojim željam in zahtevam izziva. V sodelovanju sem občutil, da sta se posvetila projektu kot bi bil njun. Zelo se poglobijo v izzive, ugotovitve na prijeten in primeren način približajo stranki.
How We Engage
Four phases. No black boxes. You know exactly where your project is at every point.
30-Minute Expert Call
Book a free 30-minute call with a Creatim solution lead. We listen to your platform situation, ask the right questions about your ERP landscape and buyer channel, and give you an honest read on whether a Creatim engagement makes sense. No pitch, no obligation.
Discovery & Assessment
- fixed fee, 4–8 weeks
Discovery is a structured, paid engagement - not a prolonged sales conversation. A dedicated architect, senior consultant, and UX lead produce a current-state architecture review, a target-state composable blueprint, a phased delivery roadmap, and a realistic budget envelope. You own the output regardless of what happens next.
Design & Build — Scoped Sprints
Two - or three-week sprints with locked scope and locked price per sprint. Integration milestones - ERP sync, catalog import, pricing engine — are treated as first-class deliverables with acceptance criteria you sign off on. Scope evolves at sprint boundaries, never mid-sprint, so there are no surprise change orders.
Scale & Sustain — Team-as-a-Service
After a successful build, most manufacturing clients move to a dedicated team at a fixed monthly cost. Creatim owns delivery cadence and quality; you own the backlog. This model handles new market rollouts, ERP upgrades, accessibility updates, and the next product cycle - without restarting a procurement process. Average manufacturing client relationship: 8+ years.
Let's Start
Tell us about your platform situation and we'll match you with the right Creatim expert. If there's a genuine fit, the natural next step is a Discovery & Assessment engagement — a fixed-fee, structured piece of work that gives you a concrete architecture blueprint, a phased roadmap, and a realistic budget envelope you can take to your board.
Typical response within one business day. All conversations are confidential.
Let's Start
Tell us about your platform situation and we'll match you with the right Creatim expert. If there's a genuine fit, the natural next step is a Discovery & Assessment engagement — a fixed-fee, structured piece of work that gives you a concrete architecture blueprint, a phased roadmap, and a realistic budget envelope you can take to your board.
Typical response within one business day. All conversations are confidential.
