ExtraLux - Creatim case study

How to cut costs out of the B2B delivery process?

ExtraLux

 

The Challenge

Usually, we only think about office supplies if we run out of them. They are simply a commodity that is expected to always be within reach. And we get frustrated if this is not the case, even if we forgot to order them.
On the flip side, coping with urgent orders and an erratic delivery schedule has always been a strain for office suppliers. Nevertheless, a B2B office supplier Extralux was determined to pull the costs out of the supply process.

The company’s new business model would offer its customers an optimized inventory at their locations, refilling them regularly and charging only for materials that have been used. 
For this plan to come to light, Extralux needed a tailored e-commerce system they dubbed “Birolux.” They asked Creatim to frame the future solution.

 

The Solution 

Creatim first carved out all user flows needed to enable Extralux customers to manage their personalized list of office supplies. 


The pivotal element of user experience was a web application designed for customers to report their monthly consumption, which was the basis for automatic invoicing. Creatim’s UX designers made sure it was simple and easy to use so that customers would embrace it. The system would alert an ExtraLux representative to come by periodically and restocks the inventory.

In the meantime, the development team set up the technical framework. They built the solution on Sylius, an e-commerce platform designed for the development of bespoke e-commerce models. In the Extralux case, the solution comprises 

  1. a B2B online store with customer-specific catalogs and pricing, personalized promotions, and the assisted-selling module
  2. Birolux application streaming a consigned inventory, jointly managed by Extralux and its most trustful B2B customers. 

The solution automates the B2B selling process, from order to contract management, and provides both supplier and customer with better consumption control. 

 

Results

Extralux’s customers are satisfied since they never run out of stock again.  On the flip side, the company saves massively on delivery costs and customer service. It wins tenders frequently because of its advantage on the delivery terms; their order-to-delivery time is basically zero.

 

With the new solution, our client can:

  • optimize the inventory and the delivery process
  • win new customers because of competitive delivery costs
  • leverage a single view of its customers, inventories, and orders
  • drive brand recognition and reputation

The solution is managed and hosted by Creatim, so Extralux can keep the costs under control while the company’s sales force can focus on areas where human creativity is indispensable.

 

Ready to cut costs out of your supply chain? 


If you frequently supply goods to your clients, you might consider the distributed inventory model. Contact us today to learn how Creatim can help you optimize your delivery process.
 

“I’m interested. How do we start?”

First, let's discuss your plans and expectations.

Let's talk